Privacy Policy
FloTorch, Inc. (hereinafter referred to as "FloTorch"), a corporation duly incorporated and existing under the laws of the State of Delaware, United States of America, with principal offices located in Sunnyvale, California, is committed to ensuring the confidentiality, integrity, and security of any personal, pseudonymous, or anonymous information collected, processed, transmitted, or otherwise accessed through its website accessible at www.flotorch.ai and any related subdomains, landing pages, region-specific URLs, or digital services operated, maintained, or facilitated by FloTorch (collectively referred to as the "Website"). This Privacy and Cookie Policy (the "Policy") is intended to outline, in exhaustive detail, the practices, safeguards, data subject rights, and obligations pertaining to the acquisition, usage, sharing, protection, and retention of user information, whether such information is derived directly from the user or indirectly via automated tools or third-party services integrated with the Website.
Consent and Acceptance of Terms
By continuing to browse, navigate, interact with, or otherwise make use of the Website and/or any of the digital or material assets, products, hosted content, informational services, downloadable tools, widgets, user interfaces, contact forms, integrations, APIs, or communication systems linked thereto (collectively, the "Services"), you, the user ("you," "your," or the "data subject"), explicitly acknowledge and provide your unambiguous, informed, and voluntary consent to be bound by the provisions of this Policy, in addition to any other applicable Terms and Conditions or contractual documentation executed or accepted in relation to the Services. Your continued engagement with the Website shall constitute your ongoing agreement to the terms enumerated herein, including any future amendments, revisions, or reinterpretations made at FloTorch's sole discretion, without obligation of prior notice.
Nature and Categories of Information Collected
FloTorch may collect and subsequently process various categories of information, including but not limited to: (a) personally identifiable information such as names, email addresses, phone numbers, company affiliation, job titles, IP addresses, geo-locational metadata, device identifiers, session activity logs, and browser fingerprints; (b) transactional information such as form submissions, downloads, interactions with newsletters, registrations for events or webinars, or other business interactions; (c) indirect data sourced via cookies, beacons, log files, tracking pixels, analytics scripts, and embedded third-party services that assist in diagnostics, functionality, and behavioral assessments. All data collected shall be deemed confidential and shall be handled in compliance with applicable international, federal, and state-level data privacy statutes.
Purpose of Processing and Legal Basis
The information described herein shall be collected, stored, and used solely for legitimate business purposes, which may include but are not limited to: enabling secure access to the Website; customizing the user experience; analyzing usage trends; diagnosing technical anomalies; fulfilling service requests or contractual obligations; enabling participation in events, newsletters, or community programs; protecting against fraud, misuse, or unlawful activities; complying with legal mandates; and facilitating business analytics, marketing, or product improvement initiatives. Such processing is founded on at least one lawful basis as provided under prevailing data protection regulations, including but not limited to user consent, legitimate interest, contractual necessity, compliance with legal obligations, or vital interests of the data subject.
Retention and Data Minimization
FloTorch adopts a policy of data minimization, whereby only such personal information that is relevant, adequate, and necessary for the stated processing purposes is retained. All personal data shall be preserved only for the duration required to fulfill the purpose for which it was collected or as required under applicable law or internal compliance standards, whichever period is longer. Upon expiration of such necessity, all relevant records may be securely erased, anonymized, or archived in accordance with standardized data retention protocols.
Disclosure and Transfer of Data
FloTorch shall not disclose or transfer personal data to third parties unless: (a) the user has provided explicit consent for such disclosure; (b) the disclosure is required by law, regulation, legal process, or governmental request; (c) the disclosure is necessary to enforce the terms governing use of the Website or to protect FloTorch’s rights, interests, property, or safety, or that of its users or the public; or (d) the disclosure is made to authorized service providers, vendors, or affiliates operating under strict confidentiality agreements and bound to adhere to this Policy or equivalent standards. Cross-border data transfers may occur where servers, sub-processors, or affiliates are located outside of your jurisdiction. In such cases, FloTorch will ensure adequate data protection measures are implemented, including adherence to standard contractual clauses or equivalent frameworks recognized by regulatory authorities.
Cookie Policy and Automated Tracking
The Website employs a comprehensive cookie and tracking mechanism, which may include first-party and third-party cookies, to enhance user experience, optimize performance, deliver personalized content, and facilitate marketing attribution. Cookies are small data packets stored on your device by your browser upon accessing the Website. These may include session cookies, persistent cookies, secure cookies, HTTP-only cookies, and tracking technologies such as JavaScript tags, server-side logs, and third-party plugins (e.g., Google Analytics, HubSpot, LinkedIn Insight Tag). Users may configure their browsers to disable or delete cookies; however, this may impact functionality, session persistence, or user preference retention. FloTorch is not responsible for any degraded experience resulting from such disabling. The continued use of the Website shall constitute consent to cookie deployment.
Third-Party Integrations and External Links
The Website may include hyperlinks, widgets, SDKs, or embedded tools from unaffiliated third parties, including but not limited to marketing automation systems, CRM platforms, event registration services, and external video hosting platforms. These third-party platforms operate under independent privacy policies and terms of use. FloTorch disclaims any liability for the data handling practices or content of such external entities. Your interaction with third-party systems via the Website shall be at your sole discretion and risk, and you are advised to review their privacy statements prior to engaging with their services.
Security Measures and Data Breach Protocols
FloTorch maintains a robust data security framework incorporating both technical and organizational measures including but not limited to encryption (in transit and at rest), secure socket layer (SSL) protocols, access control systems, periodic vulnerability scans, penetration testing, employee access audits, and strict authentication policies. In the event of a data breach involving your personal information, FloTorch shall notify the affected parties and relevant supervisory authorities within timelines mandated by applicable law. Notification shall include the nature of the breach, the data impacted, potential consequences, and mitigation steps undertaken.
User Rights and Requests
Subject to jurisdictional variations, you may be entitled to a range of data subject rights, including the right to access, rectify, erase, restrict processing, object to data use, and withdraw consent at any time without affecting the lawfulness of prior processing. You may also have the right to data portability and to lodge complaints with supervisory authorities. All such requests shall be addressed in a reasonable timeframe and may be subject to identity verification or legal exemptions. FloTorch reserves the right to decline manifestly unfounded, excessive, or repetitive requests.
Policy Modifications and Interpretation
This Policy may be revised, updated, or replaced in whole or in part at FloTorch’s sole discretion and without prior notice. Any modifications shall be effective immediately upon being posted on the Website. Continued use of the Website after the publication of such changes shall constitute your binding acceptance. In the event that any provision of this Policy is deemed unlawful, void, or for any reason unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions. This Policy shall be interpreted in accordance with the laws of the State of California, and any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Santa Clara County, California.